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A cure for the big Prime Day hangover: How to return stuff

July 12, 2017

Did you overdo it on Prime Day? Or are you worried that you ordered something that's too big, too small, or makes you look fat or broke? Here are a few tips about returns that should help that buyer’s remorse headache.

  1. First, do NOT open a product if you think you might return it. You probably won’t be able to send it back if the packaging is damaged or removed.

  2. Review your order and check where the item ships from. The ”sold by” info will tell you if it was shipped by Amazon or a third-party Amazon marketplace seller. You can find that info on your order page or on the item page on Amazon.com.

  3. Read Amazon’s return policy. You get 30 days for returns (and returns are FREE where noted on product details pages). But some products have different return policies. For example, pet food is not returnable. And if you bought an item from a third-party seller, check that company’s policy, which might be very different from Amazon’s. Note: Third-party seller listings fulfilled by Amazon and eligible for Amazon Prime have the same return policy as Amazon.

  4. If you’re returning expensive merch, insure it! You also want it to be trackable so you don’t end up out of luck in case your returned package goes MIA.

  5. Check out Amazon’s trade-in and resell program. If you can’t return your stuff for whatever reason, you might be able to resell it on Amazon or trade it in for a gift card. Or you can file an Amazon A-to-Z Guarantee claim to get help with a return.

     

     

     

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